Welcome to Sweet Story

Welcome to Sweet Story. These Terms and Conditions govern your use of our website and the purchase of any cakes or related products offered by Sweet Story.

By accessing our website and placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.

1. General Information

1.1 Sweet Story operates as an online cake shop selling cakes and related items.

1.2 Our website uses WooCommerce, an e-commerce platform that allows us to sell our products and services to you.

1.3 By using our website, you confirm that you are at least 18 years old or accessing the website with the consent of a parent or guardian.

2. Products and Orders

2.1 The images on our website show cakes and products that have been made by Sweet Story. There may be slight variations in the appearance of your order due to the handmade nature of our products.

2.2 Once an order is submitted through our website and payment is received, you will receive an order confirmation email.

2.3 It is your responsibility to provide accurate and complete information when placing an order, including your collection date and time, contact details, and any special requirements such as colours, names, ages or personalised messages.

3. Pricing and Payment

3.1 All prices displayed on our website are in GBP (£) and are inclusive of applicable taxes unless otherwise stated. Full payment is required at the time of placing your order.

3.2 We make every effort to ensure that all prices on our website are accurate at the time of publication. However, errors may occasionally occur. If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund. Where appropriate, we will contact you to offer the option of reconfirming your order at the correct price.

3.3 We reserve the right to amend prices at any time without prior notice.

4. Collection

4.1 All orders purchased through our website must be collected from our cake studio at 37-39 Knutsford Road, Alderley Edge, Cheshire SK9 7SH.

4.2 Your order will be available for collection at the time and location specified during checkout.

4.3 You are responsible for inspecting your order upon collection. Any issues must be reported within 24 hours.

5. Cancellations and Refunds

5.1 Please refer to our Cancellation and Refunds Policy for full details.

6. Allergen and Dietary Information

6.1 Our cakes are made in a kitchen that handles gluten, dairy and other allergens.

6.2 It is your responsibility to inform us of any allergies or dietary requirements at the time of ordering.

7. Intellectual Property

7.1 All content on our website, including text, images, logos and designs, is the property of Sweet Story and is protected by copyright laws.

7.2 You may not reproduce, distribute or use any part of our website content without our prior written consent.

8. Limitation of Liability

8.1 To the extent permitted by law, Sweet Story will not be liable for any direct, indirect, incidental or consequential damages arising from the use of our website or products.

8.2 Our liability is limited to the cost of the product you purchased from us.

9. Privacy Policy

9.1 Your personal information is collected and processed in accordance with our Privacy Policy.

10. Governing Law

10.1 These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: info@sweetstorycakes.co.uk
• Phone: 07778 797588
• Address: 37-39 Knutsford Road, Alderley Edge, Cheshire SK9 7SH

Thank you for choosing Sweet Story. We look forward to making your celebration special.